The Amazon daughter Zappos has grown from $1 billion in 2008 to almost $1.2 billion (+17%) in 2009 (via). Due to their return intensive business model, the net revenue lies at around 62%.
Zappos top man Tony Hsieh has written in his annual report:
"We continued growing in 2009, finishing the year doing nearly $1.2 billion in gross merchandise sales."
Source: Zappos presentation
Source: Zappos presentation
"As many of you know, we're making a big push into apparel (which is 4 times the size of the footwear market) as well as other product categories including bags, accessories, and housewares.
We think we're just at the tip of the iceberg of what's possible as we continue to build the Zappos brand to be about the very best customer service and the very best customer experience."
In the meantime, Zappos has converted its site completely to the new web design.
In Europe, fervid positioning wars are being fought by Zappos-wannabes: Sarenza (FR), Spartoo (FR) and Zalando (GE).
Related posts:
- Sarenza vs. Spartoo: Who Is Destined To Become the European Zappos?
- Zappos Exploring a Future beyond the Shoe Business
- Fed Up With Investors? - Zappos Moves To Amazon
Originally posted in German by Jochen Krisch, adapted for excitingcommerce.com by Jason Soo.
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