The July/August edition of the CNBC European Business magazine has a worthwhile read on “The Future of Retail” in which one of the most interesting topics of the next years is addressed: the consequences of e-commerce on traditional “brick and mortar” retailers.
"Online retailing entering its next phase and a major showdown is taking place." (via)
Recommended links are the websites of British retailers Sainsbury’s and Waitrose, who prove that serious customer engagement efforts are indeed possible.
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Originally posted in German by Jochen Krisch, translated by Jason Soo.
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